reroy's thoughts on ricoh

So, in case you don't know, my Ricoh R6 camera is a piece of shit. Has been replaced twice (meaning I'm onto my 3rd camera), and number two was repaired twice, and the latest one just got back from the repair shop. I am pretty sick of this camera and brand, and want a new camera - and nothing to do with Ricoh. I have contacted where I got the camera from and also Ricoh (and Tasco, who took them over), and have pretty much gotten nowhere.

I picked up my newly repaired camera today - and was positively fuming when I read the Tasco repair description. Here's what was written (the important part anyway):

Sand/Grit inside lens, warranty not applicable, cleaned out grit/sand at best, recalibrated as required. Chargeable repaid performed at no charge on goodwill. No further warranty applies to sand/grit damaged lens.

I have so many problems with that paragraph, I don't know where to start! I will start at the beginning. 

I find it very hard to believe there was grit/sand in the lens, for two main reasons. 1. I have been nowhere near sand since I got this new camera, at all. I went on holidays to Canada for gods sake. I haven't been on beaches with my camera, and I haven't been near dirt either! 2. This same problem seemed to be prevalent with my previous R6's, so I took the advice of the Ricoh lady, and bought a case that completely covered the camera! I'm sorry, but what more do I have to do to protect this crappy camera from the so called 'grit/sand'. It is completely asburd. I haven't been near grit/sand, and have a completely enclosed case, just how precious and shit is this camera?

And because of their crappy camera - which I didn't treat badly at all, I looked after it, because it is precious after all; I am no longer entitled to warranty under this issue?! Sorry, what? Why the hell do you have a 12 month warranty if you're going to exclude things! And those times when the camera breaks down, you just assume it was the stupid users fault? Are you serious? Did they just get so sick of fixing my camera that they made that crap up?!

I am still fuming about this issue, but I don't know who to write to next. No one listens to me, they don't seem to care that I am completely unsatisfied, even though I noticed thats something they aim to achieve - customer satisfaction! I don't want this camera anymore - its a worthless piece of junk that always breaks down. I'm guessing I'll be having this problem in about 2 months time - once again; but next time I will be denied a free repair. What a joke. I already wasted $500 on this piece of junk that couldn't be worth more than $250.

If anyone has any suggestions - please let me know, for I am very angry!